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RealNetworks badly needs a PR coup to regain credibility with music fans, but its latest "freedom of music choice" campaign is missing the mark, critics say.





Last Tuesday, the company debuted RealPlayer 10.5 multimedia software, which includes its controversial Harmony program. Harmony enables songs purchased in the Real music store to play on Apple iPods, much to Apple's annoyance. Real has said its technology is designed to give music fans more options in the devices and services they use.